Established for over 15 years, Odema are specialists in providing I.T. solutions for retail, quick-service restaurants, hospitality and more. Whilst they supply, maintain and support the systems they install, they are more than just a provider of hardware. Their ability to solve problems through innovation has seen them establish relationships with a range of wellknown high-street clients, working as an extension of their teams.
Executive Summary
Having used Sage for several years alongside other business systems, the potential to exploit their Sage solution via a holistic approach was apparent but not easy to achieve. Using additional products alongside Sage would enable them to consolidate processes, improve efficiencies, generate savings and increase visibility – both financially and operationally.
Solution Challenges
- Multiple systems and processes to deduplicate and replace
- Manage Engineers & jobs including scheduling, job stock and job profitability
- Business growth / future-proofing
- Rigorous testing required
“Our old systems were disjointed. We had multiple solutions that required lots of manual intervention to get the job completed.” Odema’s, Finance Manager
The Implementation
The Odema solution required a holistic and consultative approach from the outset. Whilst some functionality could be replicated within Sage 200, aspects such as managing installations and service jobs meant that the solution was tailored using established ‘off-the-shelf’ Sage additions from Sicon. These are native to Sage and provide the necessary tools to consolidate systems into one and benefit from the improved efficiencies and functionality. The project was implemented in phases, each phase fully tested prior to go-live.
Results
- Single consolidated system for all business functions
- Improved visibility of job status
- Unified management of engineer schedules
- Enhanced management of job and component stock
- Strong platform for growth of business operations
The Future
Having established a strong growth platform via their Sage 200 and subsequently additions solution. Odema have simplified processes and enabled the business to merge operational and financial data, giving an improved outlook. They plan to continue exploring consolidation efforts across the business, for example tackling the admin and HR functions. Whilst also looking at incorporating checklist functionality within the Service Manager Mobile App.
Key Solution Features
- Operational processes integrated with the Purchase ledger, SOP, POP & Stock
- Service job management with time recording (and Scheduling)
- Stock Kitting to create parts lists of products that are sold. This uses standard stock items, that then are allocated and issued to produce a finished product
- Support Helpdesk ticketing system to enhance customer service
- Fully supported implementation and on-boarding
- On-going solution support
“We now have a merged and consolidated system which has opened up new insights as well as simplified the way we work. Not to mention the efficiencies we now achieve.” Odema
