www.formkraft.co.uk

With over 30 years of industry experience, Formkraft know a thing or two about the procurement of consumables, merchandise and clothing. They design and deliver bespoke print solutions via a consultative approach, with a blend of creativity. Based in Sheffield – they pride themselves on delivering a personable, reliable and quality service that works for organisations in professional services, hospitality, retail, education, automotive and many more.

Executive Summary

Formkraft had been a long-standing customer through the Wharncliffe Business Systems (WBS) business, primarily using Sage and CRM solutions. However, challenges began to build, especially with their wider IT provision, as well as ensuring they continued to maximise the benefit from their existing Sage solutions. Following Innov8’s acquisition, Formkraft made the strategic decision to consolidate all IT and software under the Innov8 umbrella – as well as regularly plan in partnership with Innov8 their IT strategy.

Solution Challenges

• Fragmented approach to IT support, previously managed in-house

• Lack of proactive IT planning, resulting in reactive problem-solving

• Limited use of IT as a business enabler

• Inefficient usage of existing Sage solutions

The Innov8 Solution

• Centralised IT Support & Management

Formkraft transitioned all IT responsibilities to Innov8. This move brought greater clarity, accountability, and access to a deep pool of support expertise across the Innov8 team.

Formkraft has grown from a Sage and CRM client into a full-stack Innov8 customer — relying on Innov8 for software, support, infrastructure, consultancy, and more. This ‘under one roof’ approach has greatly simplified day-to-day operations.

• Strategic Planning for Customer Outcomes

Regular reviews and forward-looking discussions with the Innov8 team have replaced reactive decisions, helping to build a clearer roadmap for IT investment. Consolidating agreements has provided better control and transparency around IT spend too.

Taking a more proactive approach to Business IT has meant Formkraft now are on the leading edge of IT in their industry, using it to enable productivity and customer service, for example with a new CRM quoting tool that is integrated to create back-to-back orders, meaning customers have their orders fulfilled quicker – whilst the Sales team can process accurate information and have all the insight readily available.

Looking Ahead

Formkraft continues to work closely with Innov8 to support its growth and stability. The strength of the relationship is reflected in both the day-to-day interactions and the long-term planning.

From regular attendance at Innov8 events to the strong personal relationships with the team – Formkraft has embraced the full value of a true technology partner.